What is Wizr AI?
Key Features
The core capabilities and features of Wizr AI encompass:
1. Customer Intelligence Hub
Utilises Generative AI to convert customer support interactions into actionable insights, helping predict and prevent escalations whilst boosting customer satisfaction.
2. Agent Assist Technology
Integrates knowledge across systems to enhance agent productivity through automated email drafting and strategic customer interaction support.
3. Auto Solve AI
Employs Generative AI to dramatically reduce issue resolution times, providing swift and efficient customer support solutions.
4. Ticketing Intelligence
Seamlessly integrates with existing systems to transform ticketing data into actionable intelligence and real-time alerts.
5. Performance Analytics
Provides comprehensive tracking and analysis of customer support metrics to optimize operational efficiency.
Who uses
Keywords
- AI customer service
- customer support automation
- generative AI
- ticket management
- support intelligence