What is Chatbase?
Key Features
The core capabilities and features of Chatbase encompass:
1. Intelligent AI Support Agents
Purpose-built language models with reasoning capabilities that deliver effective responses to complex customer queries while maintaining natural conversation flow.
2. Real-time Data Integration
Seamlessly connects with various business systems like CRMs and order management tools to access real-time customer data and provide personalised responses.
3. Multi-channel Support
Integrates with multiple platforms including Slack, WhatsApp, and web widgets, ensuring consistent support across all customer touchpoints.
4. Smart Escalation System
Automatically routes complex queries to human agents when needed, ensuring optimal resolution of customer issues.
5. Advanced Analytics
Comprehensive reporting tools that provide valuable insights into customer interactions and agent performance, enabling continuous improvement.
Who uses
Keywords
- chatbot platform
- AI agents
- customer support
- chatGPT integration
- automation